Ordering & Delivery
Ordering & Delivery
How far in advance can I order my cheese?
You can order online up to 6 months in advance and choose the day you’d prefer your cheese to arrive. Whilst most orders arrive on their chosen day, because we rely on third party couriers to deliver our orders, we can't guarantee that your order will arrive on the exact day you choose. If your order is required for a specific date or special occasion, we recommend you choose for your order to arrive a day or two earlier than needed.
We cut cheese to order, from the cheese in the shop, on the day of dispatch to ensure that it is as fresh as possible when it arrives with you.
Typically we accept orders for next day delivery up to 1pm the day before, although during peak times lead times we may extend this.
If you are ordering cheese for delivery for a special occasion, be sure to select a delivery date a day or two in advance of your event in case of courier delays. For example, if your event is over the weekend, it is best to choose Wednesday or Thursday as the preferred delivery day.
How much cheese to buy?
As a general rule of thumb, we would recommend roughly between 100 and 150 grams per person for after dinner, and a bit more if cheese is the focus of the meal.
If you are buying cheese to serve over a couple of days or as part of a buffet, it is advisable to buy a few larger pieces. This will both look better and keep better than many small bits.
To help visualise weights, a good tip is to consider that a regular supermarket pat of butter weighs between 200 and 250 grams.
Can I choose when I want my cheese to arrive?
Yes you can. At the check out you will be presented with the delivery options available to you:
Choose your preferred delivery date, up to 6 months in advance. If you provide us with a mobile phone number you will receive text notifications allowing you to track your order and keeping you up to date with its progress. Your order will be delivered between 9am and 5pm on your chosen date.
Some products, such as fresh dairy and bread, are not available on this service and we only deliver locally in London. These products are clearly marked on their individual pages.
As we use third party couriers (typically APC) we unfortunately cannot guarantee the arrival day of your order. We normally dispatch orders one day prior to your preferred delivery day. We assure you that we will do our best to ensure that it arrives on or as close to your chosen delivery date as possible.
We offer a same-day delivery service in London to all addresses within an 8 mile radius of our shop in Chelsea. You can choose your delivery slot from as soon as immediate (within an hour or so), to a named one-hour slot on any date up to 6 months in advance (except on days when the shop is closed).
Just select the time and date that you would like your order to arrive and we’ll take care of the rest.
Your order will be fully tracked, so please leave a mobile number and/or e-mail address if you would like to receive this information.
For the time being, fresh bread, dairy and some fresh cheese is only available on this service. If your order doesn’t contain these goods then you may want to consider using the overnight national delivery service for lower delivery costs.
Do you charge for delivery?
Standard nationwide next-day delivery to all mainland Great Britain addresses is free on orders of £50 or more.
For smaller orders what you pay depends on where the order is going and the delivery service you want to use:
Standard nationwide (mainland Great Britain) next-day delivery costs a flat £8
Same-day and a named one hour delivery in London varies depending on distance from our shop, starting from £5 and rising to £18 for the furthest addresses.The precise cost is quoted to you at the checkout and is calculated by using a straight line distance between our shop and your delivery location.
For more remote addresses, such as the Channel Islands and the Highlands of Scotland, orders generally take a little longer and cost a little more to deliver. Please give us a quick call, or e-mail us, and we’ll be very happy to help arrange this for you.
Items only available for delivery in London
Due to the nature of some products in our shop, and the delivery services available to us for national orders, we can only deliver some items locally.
These are marked very clearly on their individual product pages, but generally they include all fresh dairy (eg milk & eggs), fresh provisions (eg bread) and some fresh cheeses (eg feta & burrata).
You will not be able to select a delivery service to an address further than 8 miles from our shop with any of these items in your basket.
Is there a minimum order value?
No, we don’t have a minimum order value, but we do ask that you bear in mind the amount of packaging generated to send items via courier. Whilst it's great to order little and often, we do like to operate in a sustainable way and we’d like your help to achieve this.
What is your packaging like?
We send our online shop orders in one of our brown cardboard gift boxes. The cheese comes from the counter in our Chelsea shop, will be cushioned and insulated with wood wool. If your order is especially large we will send it in a more industrial sized cardboard box.
We sometimes send our local London deliveries in our own clear, sturdy and re-usable plastic bags. This is because many of the items on this service are often too bulky for the boxes.
All the packaging we use to send our online orders in can be re-used, is biodegradable or fully recyclable.
Can I place an order for delivery outside of Great Britain?
We currently only send online orders to addresses in mainland Great Britain.
How do I amend an order I have already placed?
If you need to amend your order, please call us on (020) 7730 2088. Typically we are happy to help you to amend your order up to a day before dispatch, but we may need to extend this during peak times.
What's the cut-off for next-day delivery or shop collection?
The cut off for next-day national overnight delivery is 1pm the previous day.
For ASAP London and collection orders, your cheese will generally be ready no more than one hour after ordering. Final orders for same-day delivery are taken 1 hour before the shop closes. We close at 6pm Monday to Saturday and 5pm on Sundays.
Due to the volumes of orders we have at Christmas time, this time may get extended.
Do I need to be at home for the courier delivery?
National overnight deliveries
No. The courier will send you a notification via email and text once your parcel has gone on the van for delivery. We also recommend that you leave instructions for the courier in the case of you not being in, for example, a safe place for the package to be left. Please bear in mind that the contents are perishable and edible, so should not be left out in the open.
We recommended that you or the recipient is in to take delivery of these orders.
If you are happy for an order to be left then please let us know before the delivery is attempted, otherwise your order will be returned to the shop by the courier and a new charge will be made for a new delivery attempt.
How do I track my order?
All deliveries are tracked. Please ensure you leave a mobile phone number and valid e-mail address if you would like to receive this information.
For national next-day deliveries, you will receive a tracking number from the courier once your order goes out for delivery. This will come to you via email and text message. You can track your order using the APC web page or mobile app.
For local deliveries you'll receive a text and/or e-mail from us allowing you to track your delivery in real time.
What should I do if my order hasn't arrived?
The first thing to do is to check your order tracking information to see where your order is and if there is an issue. If you haven’t received your tracking information, or if there is a message or status update that you don’t fully understand, please call us straight away on (020) 7730 2088. We’ll be happy to help.
We advise you to unpack your cheese from its box as soon as it arrives. It’s our job to make sure your cheese reaches you in perfect condition, but in the unlikely event of a problem please contact us immediately.
We don’t accept returns of perishable goods but will always seek to address any concerns you have about your order and find a suitable solution.
Should there be a quality concern surrounding the products you’ve received, we may ask you to send photos to help us better understand and resolve the issue.
You can call us on (020) 7730 2088 or contact us using this form.